Refund policy

Replacify Refund & Return Policy

At Replacify, we’re committed to delivering high-quality electrical services. Please review our refund and return policy carefully, as it applies to all bookings made through our online platform.

1. No Refunds Unless Required by Law

Replacify does not offer refunds or returns—full or partial—for any services, including but not limited to installation, supply and install, or service-only work, unless required under the Australian Consumer Law. This includes change-of-mind, incorrect bookings, or dissatisfaction unrelated to service quality.

2. Compliance with Australian Consumer Law (ACL)

Under the Australian Consumer Law, you are entitled to a refund, repair, or replacement only if:

  • The service provided is not performed with due care and skill.

  • The service does not achieve the results you and Replacify agreed on.

  • The supplied product is faulty, unsafe, or not as described.

If one of these conditions applies, you must notify us within 24 hours of your service being completed. Claims made outside of this timeframe may not be eligible for review.

3. Services Involving Customer-Supplied Products

If you supply your own appliance or electrical product for installation:

  • Replacify is not liable for the performance, quality, or safety of that item.

  • We do not provide refunds for installations involving customer-supplied products.

  • Any faults or failures with the product must be addressed with the original supplier or manufacturer.

  • We are not liable for any damage that may occur whatsoever to the product or otherwise.

4. Install-Only or Service-Only Work

For services where Replacify is engaged for installation or electrical work only, and not supplying the product:

  • Refunds are not available unless the service itself was not carried out properly or is in breach of consumer guarantees.

  • We stand by our workmanship and will address any service-related issues reported within 24 hours of completion.

5. Supply & Install Services

For services where Replacify supplies and installs the product:

  • If the product is found to be faulty or the service is not delivered to the required standard, we will offer a repair, replacement, or refund, in accordance with ACL.

  • All claims must be made within 24 hours of the completed service.

6. How to Report an Issue

If you believe your situation qualifies for a refund or remedy under Australian Consumer Law:

  • Contact us within 24 hours of your service completion.

  • Provide your booking details, a clear explanation of the issue, and any relevant photos if applicable.

  • We’ll assess your claim promptly and determine the best course of action.